FAQs

According to the oxygen flow rate, the oxygen generator can be divided into two purposes: health care and disease treatment.

1-3L oxygen generator is suitable for health care: e pregnant women, elderly health care, students, white-collar workers and other mental workers can use it, suitable for daily oxygen inhalation.

Oxygen generators larger than 3L are suitable for disease treatment: they can be used for patients with chronic diseases (hypertension, hyperglycemia, hyperlipidemia, coronary heart disease, obesity, etc.), patients with respiratory system diseases, patients with cardiovascular and cerebrovascular diseases, and cardiopulmonary functional diseases. Suitable for home oxygen therapy.

Regularly maintain the appearance of the portable oxygen concentrator by carefully wiping around the vents. To remove dirt, gently wipe the surface.

Clean nasal cannula at least once a week. If used daily, it is best to replace nasal cannula every two months. If you don't use it often, replace it every three to six months.

Portable oxygen concentrator filters remove dust, dirt, and pollen from the air. Cleaning the filter once a month will prolong the life of the unit.

When using an oxygen concentrator, do not use the oxygen concentrator near open flames or while smoking.

Be aware of oxygen levels and check your equipment regularly for any alarms to ensure you are getting enough oxygen. Too low oxygen concentration will affect the oxygen absorption effect and the service life of the oxygen generator.

If you need to use an oxygen concentrator due to chronic health problems, please pay attention to monitor changes in your blood oxygen level at any time.

In general, the sound output of most oxygen concentrators ranges from about 30 decibels (DBA) to about 60 decibels. This is the volume of a quiet conversation or an even quieter whisper. Oxyspringhub's oxygen concentrator was tested at 45db.

Choose the room where the indoor oxygen generator is most convenient to use, and it can be easily moved from one room to another by moving it.

Do not place the oxygen concentrator in an environment with obstructed airflow. The oxygen generator should be placed in a ventilated place indoors, and avoid direct sunlight, and all sides should be more than 20CM away from walls, furniture and the like. Oxygen concentrators cannot be placed in tight confines to avoid piles of carpet, heaters, radiators, or hot air ventilators.

Oxygen generators should not be placed in the following environments: near heat sources and bright and dark fire sources, humid, unshielded, smoky and polluted, or too high or too low temperatures. Oxygen concentrators should be kept away from pollutants or fumes.

Do not place sundries and water and oil containers on the top of the oxygen generator.

It is forbidden to place any sundries on the bottom of the oxygen generator, and it is forbidden to place the machine on soft surfaces (such as beds, sofas) that will cause tilting or sinking. To prevent the blockage of the intake and exhaust ports and cause the temperature to be too high, resulting in shutdown or a drop in oxygen concentration.

Take off the humidification cup, pour out the water in the cup and dry it, then put it back into the main unit;

Turn on the machine, let the oxygen machine work for 25 minutes, and then wait for natural cooling;

Cut off the power supply and put the oxygen machine back into the packing box: put the oxygen inhaler, oxygen tube, remote control and other accessories with tape and seal them;

Be careful not to install batteries in the remote control during storage, in case the battery leaks and damages the remote control.

Normally, we will ship the goods to customers within 1 working day, and it is expected to arrive within 5-7 working days after delivery. (We will send you an email with the tracking number once the order has been shipped)

Our warehouse is in California.

Please email and customer service to check the order status, confirm that the order has not been shipped, and you can modify the order number, address, email and other information; Order information cannot be modified if the order has shipped.

Please contact customer service by email to confirm that the order can be canceled if the order is not shipped; If the order has shipped, it will be processed in accordance with the returns policy.

Order refund are processed within 3-5 business days of package receipt. Your financial institution can take up to 1-3 business days for the refund to reflect in your bank account/card.

All of our products are covered by a 30-day exchange or money back guarantee (effective from the date of delivery) for items with manufacturing defects, packaging errors, missing parts, lost in transit, incorrectly delivered items. For defective or damaged products, the customer must first contact us and provide photos of the defective product. We are not responsible for damage caused by normal use, malicious damage after delivery, or improper use methods.

Our products have gone through multiple quality inspections. Within 30 days after signing, if you find any quality problems after receiving or using them, please contact us by email.

Unnecessary.